Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Helpful service
Room wear and tear
Dining could improve
7.6/10
Very good
Rooms
7.0
Location
9.0
Service
9.0
Dining
6.7
Guest reviews
7.6/10
based on 47 reviews
8.5
8.5/10 based on 1900 reviews
Jonathan
United States,
January
2024
7.4/10
I had a mixed experience at this boutique hotel. The rooms, although slightly small and noisy due to the cobbled street, had an old-fashioned charm that some may appreciate. The service was top-notch, with the staff being very attentive and accommodating to special requests. The location, at the end of Gerechtikeitsgasse near Nydegg bridge, was convenient for exploring the city on foot. However, the dining options were good but slightly overpriced. Overall, a stay with some ups and downs.
Rooms
7.0
The rooms, although slightly small and noisy on the cobbled street, had an old-fashioned charm that added to the boutique hotel experience.
Service
9.0
The staff were extremely helpful and welcoming, taking care of all special requests with a warm Christmas atmosphere inside the hotel.
Location
8.0
The hotel is situated in a very convenient spot at the end of Gerechtikeitsgasse near Nydegg bridge, making it easy to reach important sights and close to Bear Park and Rose Garden.
Dining
7.0
The dining experience offered a good quality spread of food, but some items seemed overpriced for the portion sizes.
Facilities
6.0
The hotel provided basic amenities and services, but nothing particularly outstanding compared to the price paid for the stay.
Julie
United States,
July
2023
7.8/10
I found the hotel to be in a convenient location to explore Bern, located in the pedestrian area of the old town. The rooms showed signs of wear and tended to get hot in the summer months, though the service was great and very helpful. The dining experience was passable with a fair choice of food. Overall, it was an okay stay with some ups and downs.
Rooms
6.0
The rooms were okay but not up to the standards expected from a 4-star hotel.
Service
9.0
The service was great, with the staff being extremely helpful and accommodating.
Location
9.0
The location was fantastic, allowing easy access to major sites in the old town and offering a beautiful setting.
Dining
7.0
The dining experience was decent with a nice choice of food.
Facilities
8.0
The hotel had some nice new touches like electronic windows and blinds.
Great location
Room wear and tear
Anne
United States,
May
2023
8.0/10
I had a lovely stay at this boutique hotel. The rooms were spacious, clean, and comfortable, although the low ceilings in some areas made the lighting a bit dim. The accommodation was quiet and very clean, which I appreciated.
Rooms
8.0
The rooms were spacious, clean, and comfortable, despite the low ceiling in some places and dim lighting.
Service
9.0
The staff here were really friendly and helpful, making sure to take care of any requests promptly. Their service really added to my overall enjoyment of the stay.
Location
10.0
The location of this hotel was superb, right near the heart of the old town and close to key attractions like the cathedral and the clock. It was full of character and history, making it a perfect base for exploring the area.
Dining
6.0
While the dining options were uninspired and limited, I found them to be sufficient. The quality and quantity could be improved for a more satisfying experience.
Facilities
7.0
The facilities offered here were adequate, though not particularly outstanding. I would have liked to see more variety and enhancements in this area.